Terms and Conditions
1. Company Procedure
The company purchases weekday practical driving test appointments from the DSA in advance. Saturday tests are available upon request and carry a charge of £141 instead of the usual £115, for a weekday test. We are also able to book the Theory & Hazard Perception tests, or the candidate can arrange own their tests, and inform us of that test date and result when known.
Upon successful completion of your theory test, we can then arrange your practical training. A driving assessment is recommended to determine the individuals training requirements. The assessment can be done once the candidate receives their provisional licence, however the practical training course cannot be booked until the candidate has passed their theory & hazard perception test. We will not confirm a vacancy on our training schedule, until deposit and course booking form has been received.
2. Deposit
Driving Courses: If a candidate does not require or has booked their own theory & hazard perception test, we require a deposit of £115 to cover the Practical Test fee which has been purchased in advance.
If we are required to book the candidates’ theory & hazard perception test, we then require a deposit of £165 to cover both theory & hazard perception and practical test fees.
Classroom based courses: All course and test fees must be paid in full on or prior to the first day of training unless prior arrangements state otherwise.
In the event that these fees are not paid in accordance with our terms unless prior arrangement has been made, then the training will not commence until the full invoice amount has been settled.
3. Authorisation
Upon receipt of a valid driving licence, the company will assume authorization to continue in arranging and booking suitable training and testing for a candidate, in the event of follow on training after an initial qualification, written or verbal consent will be required before any further action may be taken.
4. Course Payment, Corporate & Private Customers
All course fees are payable in full prior to or on the first day of training, in an instance that full course payment is not made then the candidate will be unable to complete the course and the deposit held to pay for any DSA test fee’s that the company is unable to recover. Payment is accepted in the form of a cheque or cash. The company at present does not have a credit card facility. Under no circumstances will credit be given.
5. Returned Payments
In the instance of a returned payment, course documents and testing papers will be retained until payment is received in full and cleared. Only once these funds have cleared will documents be sent to the examination body allowing the issue of the results and qualification.
6. Re-Testing
The fees payable for re-testing will include the examination fee along with the equivalent training charge and duration including the period of testing in the standard timescale of the course. All costs incurred to the company in providing services and equipment for the examination must be met.
7. Course Schedualing
Although the company will always work with the customer to try and ensure a convenient time scale and testing date, the company works training schedules around the dates made available by the examining body. In the event that a suitable schedule has been provided to a candidate or company and refused without satisfactory reasoning, the candidate will automatically revert to next available slot. There becomes no set time scale
8. Course Cancellations
Full refund less 25% cancellation charge will be made for written cancellation received no later than 7 working days prior to commencement of the course. Cancellations received less than 7 days, prior to course commencement, will render the client liable for the loss of their full deposit. The company reserves the right to cancel a test for a candidate, in the event of course fees not being paid, prior to date of their practical driving test.
9. Retention of Title
All goods, services, licenses and certificates will remain the property of the Company until the fees have been paid in full.
10. Queries
Any query by the client relating to our raised invoice, issued for services provided, must be notified by the client to the company within 7 days of the date of invoice.
11. Course Cancellation or Deferment
The Company reserves the right to cancel or defer any course, due to circumstances beyond the control of the Company.
12. Company Guarantee
If for any reason a course does not meet the full schedule or examination is terminated due to a company failure then training and re-testing will be provided free of charge. In the event the candidate requires additional training at their request beyond what the company is obliged to provide then the candidate or company will become responsible for any training charges incurred as a result
13. Customer Feedback
There is a customer feedback system in operation, this is regularly reviewed and implemented to ensure the service is maintained to a high and acceptable level. A feedback form may be completed and is available from your instructor or the main office.
14. Customer Complaints
For all complaints or issues raised, these need to be made in writing and sent Mrs. LC Simms at the companies registered address or alternatively may be sent to Coastal Logistics Services Ltd, Penyfan, Station Road, Pentlepoir, Saundersfoot, Pembrokeshire, SA69 9BH.
